Cancellations: Customers can cancel their subscription at any time through their online portal or by contacting support.

Refunds: Refunds are not offered once a consultation is completed or a prescription has been dispensed. If an order is still pending processing, refunds may be issued.

Pre-Authorization: Customers’ card details are securely collected during the questionnaire stage, but actual payment is processed only after provider approval.

Shipping Problems: In case of lost, damaged, or undelivered medication, Jently will reship the medication at no extra charge.

Pausing Subscriptions: Customers can pause their membership for up to 60 days without penalty.

Right to Refuse Service: Jently reserves the right to decline or discontinue services if, in the provider’s clinical judgment, treatment is not medically appropriate, or if fraudulent activity is suspected.

Timeframe for Refund Requests: Refund requests must be submitted within 24 hours of placing an order and before a prescription is issued or medication shipped.

Prescription Responsibility: Once a prescription has been issued and dispensed, Jently is not responsible if the patient chooses not to use the medication.

Emergency Services Disclaimer: Jently does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.