Cancellations: You may cancel your subscription at any time. To prevent your next scheduled payment from being processed, your cancellation request must be received at least 48 hours before your next scheduled processing date. Cancellation requests received after that cutoff may take effect beginning with the following billing cycle.

Refunds: Refunds are not offered once a consultation is completed or a prescription has been dispensed. If an order is still pending processing, refunds may be issued.

Pre-Authorization: Customers’ card details are securely collected during the questionnaire stage, but actual payment is processed only after provider approval.

Shipping Problems: In case of lost, damaged, or undelivered medication, Jently will reship the medication at no extra charge.

Pausing Subscriptions: Customers can pause their membership for up to 60 days without penalty.

Right to Refuse Service: Jently reserves the right to decline or discontinue services if, in the provider’s clinical judgment, treatment is not medically appropriate, or if fraudulent activity is suspected.

Timeframe for Refund Requests: Refund requests must be submitted within 24 hours of placing an order and before a prescription is issued or medication shipped.

Prescription Responsibility: Once a prescription has been issued and dispensed, Jently is not responsible if the patient chooses not to use the medication.

Emergency Services Disclaimer: Jently does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.