JENTLY, INC.
TERMS OF SERVICE
Effective Date: August 29, 2025
Last Updated: January 3, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Jently, Inc., a Delaware corporation (“Jently,” “we,” “us,” or “our”), governing your access to and use of the Jently website, applications, patient portals, subscription programs, and related products and services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
1. Definitions
For purposes of these Terms, the following definitions apply:
“Account” means a user account created to access the Services.
“Affiliates” means any entity that directly or indirectly controls, is controlled by, or is under common control with Jently.
“Agreement” means these Terms together with any policies, notices, disclosures, or documents incorporated by reference.
“Authorized User” means any individual authorized to access the Services through an Account.
“Content” means all text, data, graphics, images, audio, video, software, interfaces, and other materials made available through the Services.
“HIPAA” means the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations.
“PHI” means Protected Health Information as defined under HIPAA.
“Platform” means the websites, applications, software, systems, and technological infrastructure operated by or on behalf of Jently.
“Providers” means licensed healthcare professionals affiliated with or made available through third-party clinical networks, including MD Integrations.
“Services” means all features, subscriptions, programs, tools, content, and functionality provided by Jently through the Platform.
“Telehealth” means healthcare services delivered through electronic communications technologies.
2. Scope of Services & Role of Jently
Jently is a technology and administrative services platform that facilitates access to telehealth services.
Jently does not practice medicine, provide medical advice, diagnose conditions, prescribe medications, or employ healthcare providers.
All clinical services—including medical evaluations, diagnoses, treatment recommendations, and prescription decisions—are made solely by licensed Providers accessed through third-party clinical networks such as MD Integrations, which operate independently of Jently.
Nothing in these Terms creates a physician-patient relationship between you and Jently.
2.1 Nationwide Availability
Subject to applicable law, licensure, and clinical appropriateness, the Services are made available to eligible patients located in all fifty (50) United States and the District of Columbia. Availability may vary based on state-specific regulatory requirements, medical appropriateness, and provider discretion.
3. Telehealth Consent
By using the Services, you expressly consent to receive healthcare services via Telehealth, including remote consultations, asynchronous communications, electronic messaging, and electronic medical records.
You acknowledge and agree that:
Telehealth services have inherent limitations
Telehealth may not be appropriate for all medical conditions
Telehealth is not a substitute for in-person emergency care
If you believe you are experiencing a medical emergency, call 911 immediately.
You may withdraw consent to Telehealth at any time by discontinuing use of the Services.
4. Telehealth Acknowledgment
You acknowledge, understand, and agree that:
Telehealth involves the use of electronic communications to enable healthcare services when the patient and provider are not in the same physical location
Technical failures, interruptions, latency, data transmission errors, or security vulnerabilities may occur despite reasonable safeguards
The absence of an in-person physical examination may affect the accuracy of diagnoses or treatment recommendations
Providers may determine that Telehealth is not clinically appropriate and may require or recommend in-person care
You assume the risks associated with the limitations of Telehealth services to the extent permitted by law
5. Eligibility
To access or use the Services, you must:
Be at least 18 years old
Be physically located in a jurisdiction where Providers are authorized to practice
Provide accurate, complete, and truthful information
Providing false, misleading, or incomplete information may result in suspension or termination of access to the Services.
6. Medical Disclaimer
The Services do not guarantee any specific medical outcome
Individual results may vary
Content provided through the Platform is for informational purposes only and does not constitute medical advice
You are responsible for following the instructions of your licensed Provider
7. Prescriptions & Medications
Prescriptions are issued only if medically appropriate, as determined by a licensed Provider.
Jently does not guarantee that a prescription will be issued.
Medications are dispensed and shipped by third-party pharmacies
Once medication has been dispensed, no refunds are available.
Jently is not responsible for pharmacy delays, shortages, recalls, or shipping issues
8. Subscriptions, Billing & Payments
Certain Services are offered on a recurring subscription basis.
By enrolling, you authorize Jently to charge your payment method on a recurring basis until canceled.
Charges may occur only after clinical approval
Prices may change with advance notice
Failed, reversed, or disputed payments may result in suspension or termination of Services
9. Cancellations & Refunds
You may cancel your subscription at any time through your account
Cancellations apply prospectively only
No refunds are provided for completed consultations or dispensed medications
Billing errors will be reviewed in good faith on a case-by-case basis
10. HIPAA & Privacy
Jently complies with applicable privacy and security laws, including HIPAA, where applicable.
PHI is handled in accordance with:
Jently’s Privacy Policy
Applicable Notices of Privacy Practices issued by clinical partners
You retain all rights afforded to you under HIPAA, including rights to access, amend, and receive an accounting of disclosures of your PHI.
11. Compliance With Laws and Regulations
You agree to access and use the Services in compliance with all applicable federal, state, and local laws, rules, and regulations, including but not limited to laws governing:
Telehealth and remote healthcare services
Medical licensure and scope of practice
Controlled substances and prescription medications
Patient privacy, confidentiality, and data protection
Consumer protection and subscription billing
You acknowledge that healthcare services are subject to jurisdiction-specific requirements and that availability of Services may vary based on applicable law and regulatory guidance.
12. Data Security & Account Responsibility
You are responsible for maintaining the confidentiality of your Account credentials.
You agree to:
Promptly notify Jently of unauthorized access
Accept responsibility for all activity conducted under your Account
13. Third-Party Services
The Services may rely on or integrate with third-party services, including clinical networks, pharmacies, payment processors, hosting providers, and communications platforms.
Jently does not control and is not responsible for third-party services and expressly disclaims all liability arising from their availability, performance, or security.
14. Intellectual Property & Reservation of Rights
All rights, title, and interest in the Platform, Services, and Content are owned by or licensed to Jently.
You are granted a limited, revocable, non-exclusive, non-transferable license to use the Services solely for personal, lawful purposes in accordance with these Terms.
All rights not expressly granted are reserved by Jently. No rights are granted by implication, estoppel, or otherwise.
15. Termination
Jently may suspend or terminate access to the Services for any reason, including:
Violation of these Terms
Fraud, abuse, or misuse
Failure to pay
Legal, regulatory, or compliance requirements
Termination does not affect accrued rights or obligations.
16. Limitation of Liability
To the maximum extent permitted by law:
Jently shall not be liable for indirect, incidental, consequential, special, or punitive damages
Jently’s total liability shall not exceed the amount paid by you to Jently in the twelve (12) months preceding the claim
17. Indemnification
You agree to indemnify, defend, and hold harmless Jently from any claims, damages, liabilities, losses, or expenses arising out of:
Your misuse of the Services
False or inaccurate information provided
Violation of these Terms or applicable law
18. Arbitration & Class Action Waiver
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration, except where prohibited by law.
You waive any right to participate in class, collective, or representative actions.
You may opt out of arbitration within thirty (30) days of first accepting these Terms by providing written notice.
19. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
20. Force Majeure
Jently shall not be liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental actions, power outages, telecommunications failures, labor disputes, or third-party service interruptions.
21. Miscellaneous
No Waiver: Failure to enforce any provision shall not constitute a waiver
Severability: Invalid provisions do not affect remaining provisions
Assignment: Jently may assign these Terms without restriction
Entire Agreement: These Terms constitute the entire agreement between you and Jently regarding the Services
22. Contact Information
Jently – Science-Backed Wellness, Delivered to You
Your health, your way. Expert-guided weight loss and hormone optimization—without the hassle.
HIPAA Notice
Compounded Medication Disclaimer
Not for emergency use
Licensed providers across the U.S. | Secure & HIPAA-Compliant Telehealth
The information provided on the Jently website is for informational and educational purposes only and is not intended as medical advice. Jently does not provide medical diagnoses or treatments without a consultation with a licensed healthcare provider.
All medications, including Sexual health management, weightloss, Hair growth and Herpes cold sores require a doctor’s evaluation, approval, and ongoing monitoring. Individual results may vary, and treatment effectiveness depends on personal health conditions, adherence to prescribed regimens, and lifestyle factors.
Jently is not a substitute for professional medical care. This site is an online healthcare platform that connects patients with licensed medical professionals for telehealth consultations, prescription treatments, ongoing care and for advertisement purpose.
We always recommend to consult a licensed medical professional before starting any treatment.
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